Return Policy

We offer a 30-day return period, meaning you have up to 30 days after receiving your order to request a return.

To qualify for a return, the item must remain in the same condition as when you received it — unused, unworn, with all tags attached, and in its original packaging. Proof of purchase or a receipt is also required.

To request a return, please contact us at kjellmangrapwd879@gmail.com. Once your return request is approved, we will provide a return shipping label along with instructions on where and how to send your package. Please note that returns sent without prior approval will not be accepted.

Return packages should be sent to the following address: [INSERT RETURN ADDRESS]

If you have any questions regarding returns, feel free to contact us anytime at kjellmangrapwd879@gmail.com.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us immediately so we can review the issue and resolve it as quickly as possible.

Non-Returnable Items

Some products are not eligible for return. These include perishable items (such as food, flowers, or plants), personalized or custom-made products, and personal care items like beauty products. We also cannot accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item can be returned, please contact us for clarification.

Please note that sale items and gift cards are non-refundable and cannot be returned.

Exchanges

The quickest way to exchange an item is to return the original product first. After your return has been approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days for any reason and without needing to provide justification.

Returned items must still be in their original condition: unused, unworn, with tags attached, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at kjellmangrapwd879@gmail.com.